Yes, REFERRALS is a Scrabble word!

Letter values in Scrabble US: R 1, E 1, F 4, E 1, R 1, R 1, A 1, L 1, S 1.

Is it a valid word?

REFERRALS is a valid word in the official Scrabble dictionary (US), the UK Scrabble Dictionary and Words with Friends (ENABLE).

a person whose case has been referred to a specialist or professional group
a recommendation to consult the (professional) person or group to whom one has been referred
the act of referring (as forwarding an applicant for employment or referring a matter to an appropriate agency)